|
|
 Below
is my resume. It’s organized into summary of
experience, employment history, technical
skills, and education.
Summary of Experience
I received a Masters Degree in Professional Writing in 1989 and began
working as a technical writer/editor, specializing in software documentation.
Over the years I’ve gained additional skills including project management,
web site creation, desktop and web publishing, management, and employee
training. I have considerable experience in the following areas:
-
Technical
Writer/Editor
As a technical writer
and editor, I have written and edited a large number of hard copy
documents and online Help, including:
- end-user manuals
- system administrator
guides
- software and
hardware installation guides
- software configuration
and implementation manuals
- training manuals
- policy and procedure
manuals
- troubleshooting
guides
- technical specifications
- software requirements
specifications
- release notes
- sales materials
for telecom products and services
- customer and
sales representative newsletters
|
| |
-
Desktop and Web Publishing
As a desktop publishing expert, I have extensive
experience with the following:
-
Establish
in-house style standards, guidelines, checklists
-
Edit
and proofread manuals, newsletters, sales materials, proposals,
grants, monographs, concept papers and web content
-
Design
book, manuscript and monograph page layouts
-
Design
and implement document and web templates
-
Create
and generate indexes
-
Publish
new and update existing manuals
-
Arrange
for the printing and distribution of manuals
|
| |
-
Project Management
As a project manager, I have done the following:
- Hire,
train and manage writers
- Interact
extensively with software developers/engineers, and customers
- Coordinate
needs of technical writers with production schedule of publishing
department
- Schedule,
organize and manage flow of documentation projects through the department
- Create,
organize and maintain extensive online document library
- Meet
production and client deadlines
|
| |
-
Webmaster
As
a webmaster, I have designed, created and built a number of
web sites – including this one, which I originally built in
1999 using HTML and Notepad. I then went on to learn Dreamweaver, which I use occasionally, but now primarily use WordPress to build and maintain websites. Understanding basic HTML
has been invaluable when debugging sites created with WYSIWYG editors and WordPress.
In addition, I recently redesigned and rebuilt the Noah’s
Ark Animal Foundation web site –
which I maintain as a volunteer. I have also built a number of websites for the non-profit I work for: LibForAll Foundation, Bayt ar-Rahmah (English version), Bayt ar-Rahmah (Arabic version), and the Center for Shared Civilizational Values.
|
| |
-
Training
As
a trainer, I have developed and conducted training programs
for a wide range of telecom services. My skills include the following:
- Develop,
plan, and coordinate telecom training programs
- Create
lesson plans
- Lecture
and provide hands-on training
- Evaluate
student performance
- Track
training results
|
| |
|
| |
-
LibForAll
Foundation , November 2008 - present
LibForAll (“Liberty for All”) Foundation is a tax-exempt nonprofit organization formed in the wake of 9/11 to help meet U.S. and international peace and security needs. In the words of then-U.S. Deputy National Security Advisor for Combating Terrorism, Juan Zarate, “We consider LibForAll to be the loadstar in efforts to defeat the ideology of radical Islam.”
My primary responsibilities include editing, proofreading,
designing, and publishing foundation publications (using Adobe InDesign, MS Word and Keynote) in hardcopy
and electronic formats. I have also redesigned and rebuilt LibForAll Foundation's website as well as created three new websites for our sister organizations, Bayt ar-Rahmah (English version), Bayt ar-Rahmah (Arabic version), Center for Shared Civilizational Values.
-
HRSoft/Workstream,
January 2001 - October 2008
I researched, wrote, edited, published and maintained a wide range
of installation, configuration, implementation and system administrator
guides, end user manuals, online Help, and release notes for the company's
Compensation Planning and Reporting software applications. I also
created customized Software Requirements Specifications for human
resource Talent Management software applications.
-
USA
Global Link, September 1993 - December 2000
During my years at USA Global Link I wore many hats—more often
than not, several at one time. I researched, wrote, edited, and published
a variety of telecom manuals including training manuals, hardware
and software installation guides, software user’s manuals, troubleshooting
guides, and technical specifications. In addition, I wrote monthly
newsletters for sales reps and customers, and created, organized and
maintained an extensive document library on the company LAN. I also
managed the customer service department and headed the documentation
team. In addition, I developed a comprehensive telecom training program
for new employees. I was also responsible for ongoing testing of the
functionality and user interface of several company Web sites, and
for ongoing testing and documentation of telecom services.
-
Document It!, January - August 1993
As a contractor, I was the team leader on a large, corporate documentation
project. Wrote, edited, designed, and published end-user and policy
and procedure manuals. Mentored new writers.
-
Hawthorne Documentation, March 1989 - December
1992
Publishing manager responsible for scheduling, organizing, and managing
flow of documentation projects through the department. Hired and trained
personnel. Wrote numerous software user’s manuals for a wide variety
of software applications.
|
| |
|
| |
-
Microsoft Office
-
Adobe InDesign
-
Dreamweaver
-
WordPress
-
Basic HTML/CSS
-
PhotoShop
|
-
Keynote/PowerPoint
-
Adobe Acrobat Pro
-
Visio
-
RoboHelp
-
AutoResponse
Plus
-
Joomla
|
| |
|
| |
Home | Resume | Biography
| Hobbies | My Cats |
